SHIPPING & RETURNS POLICY

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SHIPPING POLICY

Free shipping on all items. No minimum purchase necessary.

Estimated delivery time:

USA: 8-10 business days

Your order will be sent out on average within 3 days of ordering.

RETURN POLICY:

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size.

(Please refer to sizing of each item carefully.)

Once you have completed an order, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email at vizualhazestudio@gmail.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
 

DAMAGED ITEMS:

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 7 days of delivery.

We will review replacement/return requests only:

(a) if a product is damaged

(b) there is a print error

 

ORDER NEVER ARRIVED:

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at vizualhazestudio@gmail.com noting your order number. We’ll see what can be done. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the shipment was delivered. Unfortunately, in such case we will not make any refunds and will not resend the Product.